How to Hire A Rockstar Manager for Your New Self Storage Facility

Best Qualities of a Manager

Are you a new self storage business owner looking to take your operations to the next level? If so, you know that having a top-notch manager is crucial to the success of your facility. But finding and hiring the right person for the job can be a daunting task.

You need a competent manager to ensure that your facility runs smoothly and efficiently. This person should be able to effectively manage staff and provide a positive experience for your customers.

Pinnacle Storage Managers has gathered some tips to help you recruit and hire a manager who will not only meet but exceed your expectations.

Best Qualities of a Good Manager

Qualities to Look for In Your New Manager

Strong Leadership Skills

First, a top-notch manager should have excellent leadership skills. They should be able to inspire and motivate their team, setting clear goals and expectations. A strong leader will be able to communicate effectively, delegate tasks, and provide constructive feedback. Look for candidates who have a proven track record of leading teams and achieving results.

Solid Organizational and Problem-Solving Abilities

In addition to leadership skills, a top-notch manager should possess strong organizational and problem-solving abilities. As with any business, self storage facilities face a multitude of day-to-day challenges. There can be staffing issues, customer complaints, or maintenance concerns.

A manager who can effectively prioritize tasks, think creatively, and find practical solutions is a valuable asset. Look for candidates who have a history of being able to demonstrate these abilities.

A Deep Understanding of the Self Storage Industry

A prospective manager should have an in-depth understanding of the self storage industry. They should be familiar with industry trends, best practices, and regulations. This knowledge will enable them to make informed decisions, implement effective strategies, and stay ahead of the competition.

Where to Find Quality Management Candidates


One of the most effective ways to find experienced manager candidates is through networking. Reach out to industry associations, attend conferences, and connect with professionals. Networking allows you to tap into a pool of experienced individuals. You’ll find people who know the self storage industry and may be looking for new opportunities.

Online Job Boards and Professional Networking Platforms

Websites such as LinkedIn or Indeed can be valuable resources. Be sure to create an enticing job description that highlights the benefits of working for your self storage business. Focus on opportunities for growth and development that will attract qualified candidates.

Local Colleges or Universities

Consider partnering with local colleges or universities that offer business or management programs. These institutions often have career centers or job placement services that can help you connect with recent graduates. Internship programs can also be a great way to identify potential candidates who can grow within your organization.

Conduct Effective Interviews

Before the Interview

Review the prospect’s resume and application materials. Next, you can prepare a list of relevant questions that will help you assess their fit for the role. These questions should explore their experience in the self storage industry. Focus on leadership skills, problem-solving abilities, and their approach to customer service.

During the Interview

During the interview, pay attention to the candidate’s communication skills, body language, and overall demeanor. The right manager should be able to articulate their thoughts clearly, listen actively, and engage professionally. Look for candidates who demonstrate a genuine interest in your self storage business and a passion for the industry.

Use Assessments

In addition to the interview, consider incorporating other assessment methods. Use practical exercises or behavioral assessments. These tools can provide valuable insights into a candidate’s decision-making abilities and problem-solving skills. Assessing candidates through multiple methods can help you make a more informed decision.

Encourage Learning Opportunities

Once you’ve finished the onboarding process with your new manager, it’s time to begin training.

Pinnacle Storage Managers, can train your managers on-site, establishing performance standards that will take your business to the next level.

Our training program begins with a 10-day/two-week training at the time of hire. We monitor manager growth and learning with monthly store visits. Moving forward, we conduct a company-wide round table every quarter. We will explore related topics, depending on your needs.

If there is a setback in a specific area, a trainer will be sent to your site. There will be three days of comprehensive instruction.

In-person self-storage manager training can be specifically tailored to your business needs. Your managers will not only be educated but motivated.

In addition to formal training, encourage your new manager to shadow experienced team members. Encourage them to attend industry conferences or webinars and engage in continuous learning opportunities. This will help them gain a deeper understanding of your self storage business and industry trends. Plus, they will build relationships with other professionals in the field.

Losing a skilled manager can have a significant impact on the operations and profitability of your facility. Therefore, it’s important to create a positive work environment and implement strategies to retain your top talent. Create a sense of ownership to make your managers feel valued and invested in the success of your business.

Foster a culture of open communication, transparency, and trust. Encourage your managers to provide feedback, share their ideas, and voice their concerns. Actively listen to their feedback and take appropriate action to address any issues or suggestions.

Provide Opportunities for Growth

Create a clear career path that outlines the opportunities for promotion. Invest in your managers’ professional development with training and mentorship programs. By demonstrating that you value their growth and development, you will increase their loyalty and commitment.


Recruiting and hiring a top-notch manager for your self storage business isn’t always easy. It is, however, critical for the success of your business. By understanding the importance of a skilled manager, identifying the qualities to look for, and implementing effective recruitment strategies, you can attract the best candidate for the role.